Inbound Call Handling
Qualify, nurture and support inbound prospects on your behalf.
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Expert Inbound Call Handling Support
While GCL was founded by outbound B2B telemarketing specialists, we quickly realised that our expertise could be flipped on its head.
That’s why we offer our inbound call marketing for our clients. Our unscripted outbound telemarketing skills transfer perfectly to inbound calls, meaning we can quickly qualify, nurture and engage with any calls, passing them onto your sales team once the time is right.
Our inbound call handling service is available internationally and in multiple languages.
The Benefits of Our Inbound Call Handling Service
Trust in our B2B telemarketing skills to ensure no inbound leads are ever missed.
Boost Lead Generation
We’re specialists in active listening. We’re able to identify a prospect’s wants and needs, quickly addressing their concerns and rapidly qualifying a lead, determining whether further nurturing is required, or passing them on to sales.
Strengthen Your Brand
Our customer service is second-to-none. Any callers will receive the highest-quality advice, ensuring that any caller is left with a positive impression of your brand.
Cost-Effective
Inbound calls can take a lot of time away from your team. By outsourcing this process, you both guarantee calls are handled in the best possible way, and can dedicate your internal resources to more pressing matters.
Boost Efficiency
We’ve been doing this for over three decades, meaning that we’re able to cut down on time spent in calls. Our highly efficient process is designed to qualify and nurture leads in record time.
How Does Inbound Call Handling Work?
Put simply, we can act as your inbound customer service/sales representatives. For most of our clients, we act as inbound sales call handlers, but we can handle a broad range of enquiries, providing more resources to sales teams that are often stretched thin.
It’s our job to ensure there’s a rapid and effective catch mechanism for complaints or enquiries.
When Should You Consider Inbound Call Handling?
Whether you have an internal customer support service, but need an overflow in busy times, or you lack an internal sales call handling team and want to outsource it to us, we can handle everything, from web enquiries and chats to emails and calls.
Our service is fully white labelled – your customers will never know they’re not talking to your employees! For many of our customers, we’re handling the outbound telemarketing calls, so it makes sense for us to use our telemarketing expertise to handle inbound calls, too.
Top Tips & Industry Insights
Browse our content to access our industry insights, written by experts, designed to help you develop your sales and telemarketing expertise.
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